配送ポリシー

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase

Silver grey white hair inspiration understand a positive delivery experience is critical to the success of your brand, thats why we have dedicated our shipping & logistic efforts so you know exactly what to expect when ordering from us. High quality products, exceptional customer experience and successful logistics are all must-haves from our company to you.

We have fantastic delivery partners

 

All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfilment centres by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 4 business days (excluding Saturdays, Sundays, and Holidays) to process.

After your payment is authorised and verified, Standard orders can still take up to 4 business days, Expedited orders can still take up to 14 business days,  This is just an estimate and doesn't include weekends or holidays.

 Please take into consideration of disease outbreaks and natural disasters this can affect the delivery times.

Shipping rates and timelines

Please note that orders to US destinations may take 1-15 business days from the date that it is shipped out, because the products are coming from different fulfilment centres across the US and Europe, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order.

When your order has been shipped, you will receive an email with tracking information.

For U.S. Domestic & International orders, we will use USPS or UPS to ship to most locations. Alternative carriers may be selected at our sole discretion to meet shipping requirements.

Your final shipping cost is displayed at the point of checkout.

shipping fees

Shipping fees are non-refundable. If you refuse any shipments from Silver grey hair Kings and Queens, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box.

Delivery policy

If your package is lost or missing, you must contact us within 30 days of the delivery date to be eligible for a Full refund. Silver grey white hair inspiration, does not guarantee responsibility for packages that have been reported as “Delivered” by the carrier and will review on a case by case basis.

Delivery claims

We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).

Silver grey white hair inspiration, does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

Out of stock items

If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.

Reserve rights regarding shipping

While we will make every effort to accommodate your shipping and billing preferences, in order to protect our #NovaBabes, Fashion Nova reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.

Additionally, Silver grey white hair inspiration reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:

  • An irregular or excessive returns history indicative of “wardrobing;”
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
  • Potential fraudulent or criminal activity.

Similarly, Silver grey white hair inspiration reserves the right to limit, refuse, and/or reject returns (both in-store and online) to any customer or entity, due to similar actions as noted above.